Customer Service

Order By Phone
Toll Free: 800-737-2142
Local: 910-326-2448
Monday through Friday 9:00am-5:00pm EST

Order By Fax
Fax: 910-325-1651

Order By Mail
The Brass Binnacle
P.O. Box 357
Swansboro, NC 28584

Order Online
To order online simply use our secure shopping cart Click on the “Add To Basket” button next to each item you would like to purchase. After you are finished shopping click on our “Check Out” button, fill out the order form and submit, then you are finished! It’s a very simple process.

FREE Shipping
There will be no shipping charge on any order of $50.00 or more within the lower 48 US states. This limited time offer applies only to standard UPS or FedEx ground shipping. Simply place your order and enjoy the free shipping! Exclusions apply to oversize and overweight items. For orders under $50.00 there will be a $7.95 shipping charge.

Shipping Time Frame
Your order may ship out of our warehouse or we may ship it directly from one of our many suppliers and/or manufacturers. Most orders ship within 2-3 business days and take approx. 1 to 2 weeks for delivery. Chelsea Clocks will take on an average of 2-3 weeks to ship.

Express Shipping
Express shipping is also available for an additional charge. If you would like a quote for 1, 2 or 3 day shipping please call us at: 1-800-737-2142 or e-mail us at: sales@brassbinnacle.com. We do ask that you call or e-mail for express shipping so we can guarantee the delivery date due to factory policies and varied shipping locations. If you e-mail us please provide a daytime phone # so we can quickly contact you. We will need to know the item/s you want to order, zip code and the date you wish to receive the shipment.

Alaska & Hawaii Shipping
Items shipped to Alaska & Hawaii will require an additional shipping charge. We will notify you of this charge after your order is placed.

Returns
All items are 100% guaranteed. A returned item/s must be shipped in the original packaging. Please enclose your name, order # & specify you would like a refund when shipping any item/s back to us. Returns must be made within 30 days of the receiving or signed for date. If you are returning an item/s because it was damaged in shipping we will pay the shipping cost and either replace the item/s or give you a full refund. Returned items must be packaged well. If you are returning an item/s for any other reason than it being damaged in shipping you must ship the item/s back to us and after we receive the item/s we will give you a refund minus the shipping cost. Shipping fees are non-refundable for non-damaged items. Non-stocked items, special orders, clearance items and personalized items are non-refundable.

Ship returns to:
The Brass Binnacle
714-10 Corbett Avenue
Swansboro, NC 28584

Restocking Fee
There will be a 10% restocking fee on all non-defective orders that are returned without exchange. This fee covers the cost charged to us by the supplier/manufacturer each time we have to send back a non-defective item without replacement.

Refused and Unopened Shipments
If you refuse a shipment or receive the shipment but leave the item/s in the original un-opened box and return it then the restocking fee is waived.

International Shipping
We do not ship internationally at this time.

P.O. Boxes, APO's & FPO's
We use FedEx & UPS and they do not deliver to P.O. Boxes. Please provide a physical address when placing an order with us. If you do not have a physical address we will do our best to accomodate your shipping needs. We support our US Military & do our best to accomodate APO and FPO addresses. On orders shipping to Alaska & Hawaii we may choose to ship the order USPS if the shipping rate is less than FedEx and UPS.

Gift Cards
If you would like for us to include a gift card please let us know when you place your order. We will send one of our gift cards for you upon receiving instructions from you on how you want the card written. This service is free of charge. We will not be able to send a gift card if your order is sent directly from the manufacturer/supplier.

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